Privacy Policy

 Mario Laundry Services Ltd is a commercial laundry and linen hire service provider serving restaurants, bistros, bars, cafés, and commercial kitchens across Greater Manchester, Cheshire, and the wider North West of England. Our registered office is located at Unit 2 Golborne Enterprise Park, Kid Glove Road, Golborne, Warrington, WA3 3DR, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Mario Laundry Services Ltd is the "data controller" of your personal information.

 If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out to us at:

Mario Laundry Services Ltd
Unit 2 Golborne Enterprise Park
Kid Glove Road, Golborne
Warrington, WA3 3DR
United Kingdom

Email: contact@mariolaundry.co.uk
Phone: 0161 531 9683
Website: https://mariolaundry.co.uk/
Hours: Monday–Friday, 9am–5pm

 We may collect and process the following types of personal data:

• Personal Identification Details: Name, job title, business address, phone number, and email address.
• Business Information: Company name, trading address, delivery location, service requirements, and enquiry details submitted via our quote request form.
• Communication Records: Emails, phone call notes, and correspondence exchanged between you and our team.
• Website Usage Information: Information gathered through cookies, including your IP address, browser type, device information, and browsing behaviour on our site.
• Job Applicants: Information provided during the application process, such as CVs, cover letters, employment history, and references.
• Suppliers and Business Partners: Business contact details, including name, job title, business address, phone number, and email.

 We collect personal data through the following channels:

• Directly from you when you complete our quote request form, contact us by email or phone, or engage our services
• Automatically when you visit our website (via cookies and analytics tools)
• From third parties such as business directories, referrals, or publicly available sources

  We only use your personal data when the law allows us to. We may use your data in the following ways:

• To Fulfil a Contract: Processing your enquiries, preparing quotations, managing your account, scheduling collections and deliveries, and delivering our linen hire and laundry services.
• To Comply with Legal Obligations: For compliance with tax, accounting, employment, health and safety, and other applicable UK laws and regulations.
• For Legitimate Business Interests: Improving our services, responding to enquiries, enhancing our website, managing supplier relationships, and preventing fraud.
• With Your Consent: Where required by law or where you have provided explicit consent, such as for receiving marketing communications about our services.

 Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: Where processing is necessary to enter into or perform a contract with you
• Legal Obligation: Where we are required by law to process your data
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given us clear consent to process your data for a specific purpose

  We may share your personal data with selected third parties, including:

• Service Providers: Companies that support our operations, such as IT service providers, website hosting (GoDaddy), email service providers, accounting software providers, and delivery/logistics partners.
• Analytics Providers: Such as Google Analytics, which helps us understand how visitors use our website.
• Legal and Regulatory Authorities: When required by law, court order, or in response to legitimate legal requests.
• Professional Advisers: Including accountants, solicitors, and insurers where necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that process.

 International Data Transfers

Some of our third-party service providers (for example, Google Analytics) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or adequacy decisions issued by the UK government.

Data Security

We are committed to safeguarding your personal data. We have implemented appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure storage, restricted access, encrypted email where appropriate, and staff training on data protection.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, and resolve disputes. Specifically:

• Enquiry data (where no contract follows): Retained for up to 12 months
• Customer contract and service records: Retained for 7 years after the end of the business relationship (to comply with UK tax and accounting law)
• Job applicant data (unsuccessful): Retained for up to 6 months
• Marketing communications data: Retained until you withdraw consent
• Website analytics data: Retained in line with Google Analytics default retention settings

 We may occasionally send you information about our services, offers, or industry updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the details above

Opting out of marketing will not affect service-related communications (such as quote responses, delivery confirmations, or invoices).Google Analytics default retention settings

 You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request that we limit how we use your data
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Data Portability: Request your data in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
• Right to Lodge a Complaint: You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us using the details provided above. We will respond within one month of receiving your request.

 We do not use automated decision-making or profiling in any way that produces legal or similarly significant effects on you. 

 Our website uses cookies to enhance your browsing experience and to collect information about your site usage. For more detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy.

Children's Privacy

Our services are directed at businesses (restaurants, hotels, and commercial establishments) and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page and, where appropriate, notified to you via email or other communication channels.

Last Updated

This Privacy Policy was last updated on 24 August 2026.